Friday, February 18, 2011

How to fix Internet Explorer has encountered a problem and needs to close

Have you ever been browsing the Internet using IE happily until all of a sudden you get this error “Internet Explorer has encountered a problem and needs to close” error message, after which IE completely shuts down and you lose all of your tabs along with any forms you might have been filling out? This has not happened to be even once, but it happened all the time with Internet Explorer.

 Steps To Follow

1.      Open IE, go to Tools, Internet Options, and clear out the temporary Internet files. Click Delete All and choose the option to delete all offline content also. In case you downloaded some executable file that is causing the problem, this will remove it.


2.      Update and then run anti-spyware and anti-virus software on the computer.
3.      Go to Start, Run and then type in MSCONFIG. Click on the Startup tab and uncheck all items, click ‘Apply’ and then ‘OK’ and then re-start the computer. This disables all startup programs from running. If you still get the error, go ahead and turn them back on the same way.

4.      Install the latest updates from Microsoft Update web site. If you started receiving this error After installing the latest updates, you will have to perform a System Restore to the point before you installed the updates. You can access the System Restore feature by going to Start, All Programs, Accessories, and then System Tools.
5.      Use System File Checker to scan for changes or modifications to Windows protected files. If any files were overwritten or deleted, etc, SFC will automatically retrieve the correct version of the file and replace it. You can run SFC by going to Start, and then Run, typing in CMD and then typing sfc /scannow in the command window.

6.      Re-register Internet Explorer DLL files. Click on Start, then Run, type in CMD and then type the following lines and press Enter after each one:
·         regsvr32 softpub.dll
·         regsvr32 wintrust.dll
·         regsvr32 initpki.dll
·         regsvr32 dssenh.dll
·         regsvr32 rsaenh.dll
·         regsvr32 gpkcsp.dll
·         regsvr32 sccbase.dll
·         regsvr32 slbcsp.dll
·         regsvr32 cryptdlg.dll


7.      Disable all third party add-ons to Internet Explorer by going to Start, Control Panel, Internet Options, Advanced tab and then un-checking the “Enable third party browser extensions” check box. You will have to scroll down a couple of lines.


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